Collecting and processing data in time
Under the PNR directive, airlines are not only required to provide passenger data to Passenger Information Units (PIUs) in each of the 28 EU member states. They are also required to deliver this data 24 hours in advance of flight departure. This is particularly challenging since airlines and tour operators often receive booking data at the last minute, and airlines have little time to process it according to requirements once collected. Additional time is lost when tour operators pass data along to airlines in a mismatched, difficult to manage format.
Fulfilling report format requirements
Once data is collected and processed, airlines must produce the report that they hand over to the member state PIUs. Since airlines cannot produce the required report format from their Departure Control System (DCS), a new system has to be developed to enable the data files to be structured in a way that meets reporting requirements. This is further complicated by the fact that some PIUs leave the format up to the airlines, while others have specific format requests.
Meeting increased resource demands
For many airlines, compliance with the PNR directive has entailed an additional investment of resources in IT and personnel. And this investment stretches far beyond initial implementation. Costs related to daily data collection, management and reporting are ongoing. Airlines without an efficient airline passenger management system in place suffer the most.